Thanks for being sound – Murphy Cycles!
Sometimes people are more helpful and kind than they need to be. I think when a business is new or small or struggling, the people working there are more inclined to make efforts and compromises in order to make a sale, be it of their services or a product. One can be headstrong and not budge on anything but in the long run, my hope and belief is that it pays off to go the extra mile or offer that discount. Because word of mouth is important and so is creating a sense of loyalty with your customers or potential customers.