Sometimes people are more helpful and kind than they need to be. I think when a business is new or small or struggling, the people working there are more inclined to make efforts and compromises in order to make a sale, be it of their services or a product. One can be headstrong and not budge on anything but in the long run, my hope and belief is that it pays off to go the extra mile or offer that discount. Because word of mouth is important and so is creating a sense of loyalty with your customers or potential customers.
Recently I was looking for a birthday present for someone. I wanted to get him something lovely and cool for his amazing new bike. I made him a little customised hardback pocket size journal but I still needed something extra.
I found this bike shop‘s stuff on eBay. They had a beautiful little leather tool bag that I figured would do the trick and their customer service was so helpful and lovely. So I promised I would show my appreciation.
“…all of my Murphy products are designed & tested by me, this nice little bag although very special, is made in India, to another’s specification. Like our gloves & frames & parts, our products are made from steel, alloy, wool, cotton, & leather…simple traditional reliable & real. Practical economical proven style. Thanks for your interest”.
They plan to have an online bike accessories and parts store soon, it’s in the works so I’ll be keeping an eye out. And any bike related needs or gifts, im going to them. Check their bike accessories here. And have a great day :)